Customer & Client Relations

Customer Service Model

• • Let us train your supervisors and managers to approach complaints as opportunities.

Employee Coaching Model

• • Problem employees are costing your company money, morale and customers.  Our simple model make it easy for supervisors and managers to approach and deal with employees that are not performing at an acceptable level.

Conflict Resolution Model

• • Conflict within the workplace is a nationwide epidemic costing the company time, money, performance, reputation and an overall increased hostile environment.

Reasonable Suspicion Drug Testing

• Your Supervisors and Managers have to know and understand how to apply your policy.  They have to know how to document “behaviorally” what they see in the employees actions that require a drug test. This can get you and your company in “Hot Water” if not applied properly.  Let us train your managers and supervisors to handle these situations.  We have an easy to follow model on what to do and how to communicate to the affected employee.

This has to be part of your company policy if you are going to enforce drug testing rules and guidelines.

Workplace Harassment, Sexual Harassment & Workplace Violence

• Let us customize a training session for your employees taking into consideration your company policy and/or collective bargaining agreements.